{"id":2013,"date":"2024-10-13T11:00:22","date_gmt":"2024-10-13T11:00:22","guid":{"rendered":"https:\/\/www.probool.com\/?p=2013"},"modified":"2025-04-04T15:00:46","modified_gmt":"2025-04-04T15:00:46","slug":"sga-sistema-gestao-da-qualidade-iso-9001-2015-implementacao","status":"publish","type":"post","link":"https:\/\/www.probool.com\/?p=2013","title":{"rendered":"SGQ &#8211; Sistema de Gest\u00e3o da Qualidade"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2013\" class=\"elementor elementor-2013\">\n\t\t\t\t<div class=\"elementor-element elementor-element-daa6c8a e-flex e-con-boxed e-con e-parent\" data-id=\"daa6c8a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da26a36 elementor-widget elementor-widget-text-editor\" data-id=\"da26a36\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<script src=\"https:\/\/kit.fontawesome.com\/a076d05399.js\" crossorigin=\"anonymous\"><\/script>\n<style>\n.table, td {border: 1px solid black; border-collapse: collapse;}\n.padleft{padding-left: 15px;}\n.MsoNormal {margin-botton: 25px; Margin-top: 25px; padleft;}\n.MsoNormal1 {margin-botton: 0px; Margin-top: 0px; padding-left: 0px}\n.wing01 {margin-top: 0.00px; margin-botton: 0.00px; padding-left: 0px; font-size: 20px; color: #ff0000; text-shadow: 1px 1px 1px #000000}\n.wing02 {margin-top: 0.00px; margin-botton: 0.00px; padding-left: 0px; font-size: 20px; color: #33cc33; text-shadow: 1px 1px 1px #000000}\n.wing03 {margin-top: 0.00px; margin-botton: 0.00px; padding-left: 0px; font-size: 20px; color: #0000ff; text-shadow: 1px 1px 1px #0000ff}\n.wing04 {margin-top: 0.00px; margin-botton: 0.00px; padding-left: 0px; font-size: 20px; color: #cc6600; text-shadow: 1px 1px 1px #cc6600}\n.wing05 {margin-top: 0.00px; margin-botton: 0.00px; padding-left: 0px; font-size: 20px; color: #990099; text-shadow: 1px 1px 1px #000000}\n.laranja {color: #f8981d;}\n.azul1 {color: #0000ff;}\n.azul2 {color: #3333cc;}\n.azul3 {color: #000099;}\n.azul4 {color: #001f3f;}\n.verde1 {color: #006600;}\n.verde2 {color: #009999;}\n.verde3 {color: #33cc33;}\n.verde4 {color: #00ee00;}\n.vermelho {color: #ff0000;}\n.castanho1 {color: #663300;}\n.castanho2 {color: #996600;}\n.castanho3 {color: #cc6600;}\n.roxo {color: #990099;}\n.cinza {color: #999999;}\n.preto {color: #000000;}\n.sobrelinhado {position: relative; display: inline-block;}\n.sobrelinhado::before {content: \"\"; position: absolute; top: 0; left: 0; width: 100%; height: 1px; background-color: black; transform: translateY(-100%);}\n.sub {vertical-align: sub; font-size: smaller;}\n.sup {vertical-align: sup; font-size: small;}\n.voltar {text-align: right;}\n<\/style>\n\n<h4 id=\"indice\" class=\"MsoNormal\"><strong><span class=\"azul4\">\u00cdndice<\/span><\/strong><\/h4>\n<ul><a id=\"101\"><\/a><a href=\"#sec101\"><span class=\"azul2\"><u>Objetivos<\/u><\/span><\/a><\/ul>\n<ul><a id=\"102\"><\/a><a href=\"#sec102\"><span class=\"azul2\"><u>\u00c2mbito<\/u><\/span><\/a><\/ul>\n<ul><a id=\"103\"><\/a><a href=\"#sec103\"><span class=\"azul2\"><u>Estrutura<\/u><\/span><\/a><\/ul>\n\n<h3 id=\"sec101\" class=\"MsoNormal\"><em><strong><span class=\"laranja\">Objetivos<\/span><\/strong><\/em><\/h3>\n<ul><span class=\"MsoNormal1\"><\/span><span class=\"preto\">A norma <b>ISO 900:2015<\/b> ajuda as empresas a melhorar a efici\u00eancia, reduzir custos e aumentar a satisfa\u00e7\u00e3o dos clientes, promovendo uma cultura de qualidade em todos os n\u00edveis da organiza\u00e7\u00e3o.<\/span><\/ul>\n<ul><span class=\"wing01\"><i class=\"fa fa-arrow-right\" ><\/i><\/span><span class=\"padleft\"><\/span><strong><span class=\"azul3\">Defini\u00e7\u00e3o de Pol\u00edticas e Objetivos de Qualidade<\/span><\/strong><span class=\"azul4\">: estabelecer pol\u00edticas claras e objetivos mensur\u00e1veis que orientem todas as atividades da organiza\u00e7\u00e3o em dire\u00e7\u00e3o \u00e0 qualidade.<\/span><\/ul>\n<ul><span class=\"wing01\"><i class=\"fa fa-arrow-right\" ><\/i><\/span><span class=\"padleft\"><\/span><strong><span class=\"azul3\">Documenta\u00e7\u00e3o e Padroniza\u00e7\u00e3o de Processos<\/span><\/strong><span class=\"azul4\">: criar de procedimentos documentados que descrevem como as tarefas devem ser realizadas para garantir consist\u00eancia e conformidade com os padr\u00f5es de qualidade.<\/span><\/ul>\n<ul><span class=\"wing01\"><i class=\"fa fa-arrow-right\" ><\/i><\/span><span class=\"padleft\"><\/span><strong><span class=\"azul3\">Gest\u00e3o de Recursos<\/span><\/strong><span class=\"azul4\">: assegurar que todos os recursos necess\u00e1rios (humanos, materiais, tecnol\u00f3gicos) estejam dispon\u00edveis e sejam utilizados de forma eficiente para alcan\u00e7ar os objetivos de qualidade.<\/span><\/ul>\n<ul><span class=\"wing01\"><i class=\"fa fa-arrow-right\" ><\/i><\/span><span class=\"padleft\"><\/span><strong><span class=\"azul3\">Monitoriza\u00e7\u00e3o e Medi\u00e7\u00e3o<\/span><\/strong><span class=\"azul4\">: implementar sistemas para monitorizar e medir o desempenho dos processos e produtos, identificando \u00e1reas de melhoria cont\u00ednua.<\/span><\/ul>\n<ul><span class=\"wing01\"><i class=\"fa fa-arrow-right\" ><\/i><\/span><span class=\"padleft\"><\/span><strong><span class=\"azul3\">Auditorias Internas<\/span><\/strong><span class=\"azul4\">: realizar auditorias regulares para verificar a conformidade com os procedimentos estabelecidos e identificar oportunidades de melhoria.<\/span><\/ul>\n<ul><span class=\"wing01\"><i class=\"fa fa-arrow-right\" ><\/i><\/span><span class=\"padleft\"><\/span><strong><span class=\"azul3\">Gest\u00e3o de N\u00e3o Conformidades<\/span><\/strong><span class=\"azul4\">: assegurar a identifica\u00e7\u00e3o e tratamento de n\u00e3o conformidades para evitar a repeti\u00e7\u00e3o de erros e garantir a melhoria cont\u00ednua dos processos.<\/span><\/ul>\n<ul><span class=\"wing01\"><i class=\"fa fa-arrow-right\" ><\/i><\/span><span class=\"padleft\"><\/span><strong><span class=\"azul3\">Satisfa\u00e7\u00e3o do Cliente<\/span><\/strong><span class=\"azul4\">: promover a satisfa\u00e7\u00e3o do cliente atrav\u00e9s da entrega de produtos e servi\u00e7os que atendam ou superem as suas expectativas.<\/span><\/ul>\n<ul><span class=\"wing01\"><i class=\"fa fa-arrow-right\" ><\/i><\/span><span class=\"padleft\"><\/span><strong><span class=\"azul3\">Melhoria Cont\u00ednua<\/span><\/strong><span class=\"azul4\">: promover a melhoria cont\u00ednua dos processos e produtos nomeadamente atrav\u00e9s da <b>metodologia PDCA<\/b> (Plan-Do-Check-Act).<\/span><\/ul>\n<p class=\"voltar\" style=\"text-align: right;\"><a href=\"#101\"><span class=\"azul1\"><u>Voltar<\/u><\/span><\/a><\/p>\n\n<h3 id=\"sec102\" class=\"MsoNormal\"><em><strong><span class=\"laranja\">\u00c2mbito<\/span><\/strong><\/em><\/h3>\n<ul><span class=\"MsoNormal1\"><\/span><span class=\"preto\">A norma <b>ISO 9001:2015<\/b> \u00e9 aplic\u00e1vel a uma ampla variedade de atividades e setores. Ela estabelece requisitos para um <b>Sistema de Gest\u00e3o da Qualidade (SGQ)<\/b> que pode ser implementado por qualquer organiza\u00e7\u00e3o, independentemente do seu tamanho ou \u00e1rea de atua\u00e7\u00e3o como, por exemplo:<\/span><\/ul>\n<ul><span class=\"wing01\"><i class=\"fa fa-arrow-right\" ><\/i><\/span><span class=\"padleft\"><\/span><strong><span class=\"verde2\">Ind\u00fastria Transformadora<\/span><\/strong><span class=\"preto\">: empresas de produ\u00e7\u00e3o de bens, desde eletr\u00f3nicos at\u00e9 alimentos, podem usar a <b>ISO 9001<\/b> para garantir a qualidade consistente dos seus produtos.<\/span><\/ul>\n<ul><span class=\"wing01\"><i class=\"fa fa-arrow-right\" ><\/i><\/span><span class=\"padleft\"><\/span><strong><span class=\"verde2\">Servi\u00e7os<\/span><\/strong><span class=\"preto\">: organiza\u00e7\u00f5es que oferecem servi\u00e7os, como empresas de consultoria, hospitais, hot\u00e9is e institui\u00e7\u00f5es educacionais, podem implementar a <b>ISO 9001<\/b> para melhorar a satisfa\u00e7\u00e3o do cliente e a efici\u00eancia operacional.<\/span><\/ul>\n<ul><span class=\"wing01\"><i class=\"fa fa-arrow-right\" ><\/i><\/span><span class=\"padleft\"><\/span><strong><span class=\"verde2\">Constru\u00e7\u00e3o<\/span><\/strong><span class=\"preto\">: empresas de constru\u00e7\u00e3o civil podem utilizar a norma para assegurar a qualidade dos seus projetos e processos.<\/span><\/ul>\n<ul><span class=\"wing01\"><i class=\"fa fa-arrow-right\" ><\/i><\/span><span class=\"padleft\"><\/span><strong><span class=\"verde2\">Tecnologia da Informa\u00e7\u00e3o<\/span><\/strong><span class=\"preto\">: empresas de <b>TI<\/b> podem aplicar a <b>ISO 9001<\/b> para melhorar a gest\u00e3o de projetos, desenvolvimento de software e suporte ao cliente.<\/span><\/ul>\n<ul><span class=\"wing01\"><i class=\"fa fa-arrow-right\" ><\/i><\/span><span class=\"padleft\"><\/span><strong><span class=\"verde2\">Setor P\u00fablico<\/span><\/strong><span class=\"preto\">: ag\u00eancias governamentais e outras entidades p\u00fablicas podem adotar a <b>ISO 9001<\/b> para melhorar a presta\u00e7\u00e3o de servi\u00e7os aos cidad\u00e3os.<\/span><\/ul>\n<ul><span class=\"wing01\"><i class=\"fa fa-arrow-right\" ><\/i><\/span><span class=\"padleft\"><\/span><strong><span class=\"verde2\">Log\u00edstica e Transporte<\/span><\/strong><span class=\"preto\">: empresas de log\u00edstica e transporte podem usar a norma para otimizar suas opera\u00e7\u00f5es e garantir a entrega pontual e segura de mercadorias.<\/span><\/ul>\n<p class=\"voltar\" style=\"text-align: right;\"><a href=\"#102\"><span class=\"azul1\"><u>Voltar<\/u><\/span><\/a><\/p>\n\n<h3 id=\"sec103\" class=\"MsoNormal\"><em><strong><span class=\"laranja\">Estrutura<\/span><\/strong><\/em><\/h3>\n<ul><span class=\"MsoNormal1\"><\/span><span class=\"preto\">A norma <b>ISO 9001:2015<\/b> \u00e9 estruturada em 10 cl\u00e1usulas principais, que seguem a estrutura de alto n\u00edvel do <b>Anexo SL<\/b>. Aqui est\u00e1 um resumo das cl\u00e1usulas:<\/span><\/ul>\n<ul><span class=\"wing01\"><i class=\"fa fa-arrow-right\" ><\/i><\/span><span class=\"padleft\"><\/span><strong><span class=\"castanho2\">\u00c2mbito<\/span><\/strong><span class=\"preto\">: define os resultados desejados do sistema de gest\u00e3o da qualidade, alinhados com o contexto da organiza\u00e7\u00e3o.<\/span><\/ul>\n<ul><span class=\"wing01\"><i class=\"fa fa-arrow-right\" ><\/i><\/span><span class=\"padleft\"><\/span><strong><span class=\"castanho2\">Refer\u00eancias Normativas<\/span><\/strong><span class=\"preto\">: lista as normas e publica\u00e7\u00f5es relevantes.<\/span><\/ul>\n<ul><span class=\"wing01\"><i class=\"fa fa-arrow-right\" ><\/i><\/span><span class=\"padleft\"><\/span><strong><span class=\"castanho2\">Termos e Defini\u00e7\u00f5es<\/span><\/strong><span class=\"preto\">: fornece defini\u00e7\u00f5es dos termos utilizados na norma.<\/span><\/ul>\n<ul><span class=\"wing01\"><i class=\"fa fa-arrow-right\" ><\/i><\/span><span class=\"padleft\"><\/span><strong><span class=\"castanho2\">Contexto da Organiza\u00e7\u00e3o<\/span><\/strong><span class=\"preto\">: inclui a compreens\u00e3o da organiza\u00e7\u00e3o e o seu contexto, as necessidades e expetativas das partes interessadas, e o \u00e2mbito do sistema de gest\u00e3o da qualidade.<\/span><\/ul>\n<ul><span class=\"wing01\"><i class=\"fa fa-arrow-right\" ><\/i><\/span><span class=\"padleft\"><\/span><strong><span class=\"castanho2\">Lideran\u00e7a<\/span><\/strong><span class=\"preto\">: enfatiza o papel da alta dire\u00e7\u00e3o no sistema de gest\u00e3o da qualidade.<\/span><\/ul>\n<ul><span class=\"wing01\"><i class=\"fa fa-arrow-right\" ><\/i><\/span><span class=\"padleft\"><\/span><strong><span class=\"castanho2\">Planeamento<\/span><\/strong><span class=\"preto\">: alude a\u00e7\u00f5es para abordar riscos e oportunidades, objetivos da qualidade e planeamento para alcan\u00e7\u00e1-los.<\/span><\/ul>\n<ul><span class=\"wing01\"><i class=\"fa fa-arrow-right\" ><\/i><\/span><span class=\"padleft\"><\/span><strong><span class=\"castanho2\">Suporte<\/span><\/strong><span class=\"preto\">: inclui recursos, compet\u00eancia, consciencializa\u00e7\u00e3o, comunica\u00e7\u00e3o e informa\u00e7\u00e3o documentada.<\/span><\/ul>\n<ul><span class=\"wing01\"><i class=\"fa fa-arrow-right\" ><\/i><\/span><span class=\"padleft\"><\/span><strong><span class=\"castanho2\">Opera\u00e7\u00e3o<\/span><\/strong><span class=\"preto\">: trata do planeamento e controle operacional, requisitos de produtos e servi\u00e7os, e controlo de processos, produtos e servi\u00e7os fornecidos externamente.<\/span><\/ul>\n<ul><span class=\"wing01\"><i class=\"fa fa-arrow-right\" ><\/i><\/span><span class=\"padleft\"><\/span><strong><span class=\"castanho2\">Avalia\u00e7\u00e3o de Desempenho<\/span><\/strong><span class=\"preto\">: envolve monitoriza\u00e7\u00e3o, medi\u00e7\u00e3o, an\u00e1lise e avalia\u00e7\u00e3o, auditoria interna e revis\u00e3o pela dire\u00e7\u00e3o.<\/span><\/ul>\n<ul><span class=\"wing01\"><i class=\"fa fa-arrow-right\" ><\/i><\/span><span class=\"padleft\"><\/span><strong><span class=\"castanho2\">Melhoria<\/span><\/strong><span class=\"preto\">: focada na melhoria cont\u00ednua do sistema de gest\u00e3o da qualidade.<\/span><\/ul>\n<p class=\"voltar\" style=\"text-align: right;\"><a href=\"#indice\"><span class=\"azul1\"><u>Voltar<\/u><\/span><\/a><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Um Sistema de Gest\u00e3o da Qualidade (SGQ) \u00e9 uma estrutura organizada de pol\u00edticas, processos e procedimentos que uma organiza\u00e7\u00e3o implementa para garantir que seus produtos ou servi\u00e7os atendam consistentemente aos padr\u00f5es de excel\u00eancia desejados. Um \u201cSGQ\u201d tem como princ\u00edpios orientadores o foco no cliente, a lideran\u00e7a, o envolvimento das pessoas, a abordagem de processos, a melhoria, a tomada de decis\u00e3o baseada em evid\u00eancias e a gest\u00e3o de relacionamento.  Conf. \u201cNorma ISO 9001:2015\u201d.<\/p>\n","protected":false},"author":5,"featured_media":3322,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[242],"tags":[55,78,94],"class_list":["post-2013","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sistemas-de-gestao","tag-gestao","tag-qualidade","tag-sistema"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>SGQ \u2013 Sistema de Gest\u00e3o da Qualidade: Como Implementar a ISO 9001:2015 para Garantir Qualidade e Efici\u00eancia Organizacional<\/title>\n<meta name=\"description\" content=\"Implemente o Sistema de Gest\u00e3o da Qualidade (SGQ) e siga os requisitos da ISO 9001:2015 para melhorar processos, reduzir custos e aumentar a satisfa\u00e7\u00e3o do cliente. 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